Regular T&Cs

Deposits

Bookings are secured with a minimum 50% deposit at time of booking. The balance of the pre-booked accommodation will be automatically charged to the same card that you used for the deposit after you check in. Discounted bookings require full payment at time of booking and may not be amended by way of cancellation or transfer. We accept Visa, MasterCard and Cash.

At check-in, guests are required to show the Credit/Debit Card with which the deposit was made or their drivers licence or other acceptable form of identification. By staying in our cottages guests consent that if they damage property Arcadia may charge up to $200 to the same credit card to cover these additional costs. For group bookings or if you do not have a credit card please contact Arcadia directly. In the event that Arcadia Cottages seeks to recover any outstanding costs or charges beyond this amount, guests are required to indemnify Arcadia Cottages for all and any fees, costs (including legal costs on a solicitor client basis) and charges associated with that recovery.

Cancellation and Transfers

Travel insurance is recommended for cancellation coverage.

Bookings made through a third-party agency are non-refundable.

More than 21 days’ notice of scheduled arrival time: Booking deposit is fully refundable or transferable.

7 to 21 days’ notice of scheduled arrival time: Cancellation or transfer of booking: We will refund you’re holding deposit minus an admin fee of $50 if we are able to fully rebook your cancelled dates at the same price. If we rebook your cancelled dates at a lower price we will retain the admin fee of $50 plus the difference between what you originally booked for and what we have been able to rebook the room for and we will transfer you the balance. If you transfer your dates we will not charge any admin fee. However, we will charge any gap in the current booking to what we can rebook the room for.

Less than 7 days’ notice of scheduled arrival time: the full amount is payable, and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates we will transfer you the balance of what you paid less the $50 admin fee and less any difference in price between what you paid and what we were able to resell your booked dates for.

Failure to arrive or cancellation after arrival: Full tariff is payable, and the balance will be charged to your credit card.
In addition to our normal Terms and Conditions, offers of discounted accommodation are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.

Communications with respect to cancellation or transfers must be confirmed in writing (email, fax or letter) and must be acknowledged by us in writing.
Gift Certificates cannot be amended or transferred.

Occupancy Restrictions

Arcadia’s cottages and grounds are set up specifically for adult couples and are not available for family groups.

The maximum occupancy in any cottage is 2 Adults.

This accommodation is not suitable for children and restrictions apply. Please contact us before making a booking. Children are not permitted inside Fernwood or Olinda Cottage.

Check-in is available 24 hours.

Pets are not accommodated.

Group Bookings and Functions: Special conditions apply, please contact us before booking.

Gift Certificates

Gift Certificates are available as either a $ amount, or as a pre booked stay for a specific number of nights.
They can only be booked directly with Arcadia Cottages, by phone or email and not through any third party or on-line booking service.

They can only be used by the recipients of the certificate and cannot be amended, transferred or refunded (in part of full) or redeemable for cash.

Gift Certificates are not available on Specials.

Smoking & Incense

Smoke from cigarettes or cigars or from a smoking pipe or from the burning of incense is not permitted inside any building at Arcadia. If a room is contaminated by smoke or there is evidence of smoking in a room you will be liable for an additional charge, which will equate to the sum of the following:

• The daily tariff for the period that the room or cottage is unavailable for other guests due to the effects of smoke contamination and damage.
• The cost of finding alternative accommodation for subsequent guests as a result of the cottage being unavailable.
• The cost of cleaning, repairing or replacing any item damaged by the affects of smoking or the burning of incense. This may include the cost of additional cleaning, laundering of drapes or other fabrics and the replacement of damaged items.

Minimum charge for smoke contamination of cottage is $200.

Candles

The lighting of candles is not permitted inside any building owned or managed by Arcadia Cottages.
We have had several instances in which their use has resulted in fires, damage to surfaces and fabrics from flames, smoke and melted wax. Table lamps and dimmer switches have been provided for mood lighting.

If there is damage as a result of the burning of candles or there is evidence of burning candles in a room you will be liable for an additional charge, which will equate to the sum of the following:

• The daily tariff for the period that the room or cottage is unavailable for other guests.
• The cost of finding alternative accommodation for subsequent guests as a result of the damage.
• The cost of repairing or replacing any damaged item or surface. This may include the cost of additional cleaning, laundering or the replacement of damaged items.Minimum charge for burning of candles is $200.

Check In and Check Out

Check in is available 24 hours.

Check out time is 11am unless otherwise stated. A late check out is not available unless confirmed in writing. An unapproved late check-out will incur the following penalty charges. Up to Half hour $50, half to one hour $100, over 1-hour full days tariff.

Bushfire or Other Emergencies

Arcadia Cottages will accept a cancellation by you for days with an actual or predicted Fire Danger Index (FDI) of 75 or above (‘Code Red’ or ‘Extreme’) for postcode 3788 (Ref. www.weatherzone.com.au). You must notify us of your intention to cancel stating that this is your reason for cancelling and it must be acknowledged by us. Under these circumstances we will refund in full any deposits already paid by you for that unused accommodation.

We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for public safety or because of an inability to operate due to circumstances beyond our control. This may include epidemics, significant bush fire danger, road closures, an extended power or gas outage or damage to your booked accommodation due to storms or other circumstances. In this instance we will give you as much notice as possible and provide you with assistance in securing alternative accommodation. We will refund in full any deposits already paid by you for that unused accommodation. Please note we have invested in a 20kVa generator and in the event of a power outage our power is usually disrupted for less than 5 minutes. This ensures our guests can enjoy their stay and remain comfortable at all times.

Currency of Information

Information on this website may be altered by us at any time without notice.