Additional ‘COVID Safe’ T&Cs
(Regular terms and conditions still apply – see below)
Our COVID SAFE PLAN covers all aspects of our operation including social distancing, cleaning, staff management, guest procedures and mandatory contact tracing. The following protocols are in addition to and supersede our existing terms and conditions while COVID-19 restrictions apply
Our Spas and Hot Tubs are maintained according to Victorian Health Regulations and the Centres for Disease Control and Prevention (CDC) states there is no evidence that COVID-19 can be spread to humans through properly maintained hot tubs. Management and staff have successfully completed the Victorian Government Return to Work E-learning course ‘Operating a hospitality business in a COVID-19 environment’.
We have implemented the following additional protocols to provide you with peace of mind when planning your stay with us. These protocols are part of our COVID SAFE PLAN and are a mandatory condition of your booking with us.
In addition to our normal occupancy restrictions, the following applies. If you have been overseas in the last 14 days or if you have tested positive for the virus or if you have any COVID-19 symptoms (cough, fever or tiredness) you should not be travelling and you will be refused entry and your booking treated as a ‘cancellation after arrival’.
At Check In:
To maintain social distancing, we ask guests to call ahead to schedule a check in time.
While at reception you will need to wear a mask, use hand sanitiser before proceeding and maintain the required social distancing. All guests are required to complete a COVID-19 Declaration.
Social distancing and increased cleaning practices has extended the time required to fully service the cottages between guests. Until further notice our Check Out time is 11am or 10am for all specials or discounted bookings.
If required for contact tracing purposes, the information provided to us as part of our normal booking and registration process may be provided to the Department of Health and Human Services for up to 28 days after your stay
Cancellation and Transfers:
For bookings affected by travel restrictions because of the COVID-19 pandemic you may change your dates without penalty and apply any monies already paid to the new booking.
Any changes of accommodation dates will be subject to availability. Any rate differences, minimum night stays or booking restrictions will apply.
Before booking we encourage all travellers to check our cancellation policies and take out travel insurance.
For guests who have booked through a third party (travel agent, online booking platform or any other third-party booking platforms), please contact your booking provider directly for assistance.
(These terms and conditions still apply throughout the Covid-19 pandemic)
Bookings are secured with a minimal 50% deposit at time of booking with the balance of the pre-booked accommodation package payable at check in. Discounted accommodation is subject to the discount being claimed at time of booking whether it be on-line in the comments section or by phone. Discount bookings require full payment at time of booking and may not be amended by way of cancellation or transfer. We accept Visa, MasterCard and Cash. The Credit Card is to be in the same name as the person staying. If not, you will need to contact Arcadia Cottages prior to proceeding with the booking online.
At check-in, guests are required to show the Credit/Debit Card with which the deposit was made and will be required to provide an assurance of payment of any outstanding costs or charges beyond their pre-booked accommodation package by way of a Credit Card authorisation of $200 or a Cash Deposit of $500. Group bookings or no valid credit card used at check in – please contact Arcadia. In the event that Arcadia Cottages seeks to recover any outstanding costs or charges beyond this amount, guests are required to indemnify Arcadia cottages for all and any fees, costs (including legal costs on a solicitor client basis) and charges associated with that recovery.
Cancellation and Transfers
Travel insurance is recommended for cancellation coverage.
Bookings made through a third-party agency are non-refundable.
More than 21 days’ notice of scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs)
7 to 21 days’ notice of scheduled arrival time: Cancellation of booking: We will refund you’re holding deposit minus the admin fee if we are able to fully rebook your cancelled dates. Transfer of booking: Admin fee applies. If we are unable to fully rebook your cancelled dates the cost of those unbooked dates will also be added to your overall tariff.
Less than 7 days’ notice of scheduled arrival time: the full amount is payable, and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee & costs.
Failure to arrive or cancellation after arrival: Full tariff is payable, and the balance will be charged to your credit card.
In addition to our normal Terms and Conditions, offers of discounted accommodation are subject to full payment at time of booking and may not be amended by way of cancellation or transfer.
Communications with respect to cancellation or transfers must be confirmed in writing (email, fax or letter) and must be acknowledged by us in writing.
Gift Certificates cannot be amended or transferred.
Arcadia’s cottages and grounds are set up specifically for adult couples and are not available for family groups.
The maximum occupancy in any cottage is 2 Adults.
This accommodation is not suitable for children and restrictions apply. Please contact us before making a booking.
Children are not permitted inside Fernwood, Treehouse or Olinda Cottage.
After hours checkin – Late check in fees may apply.
Pets are not accommodated.
Group Bookings and Functions: Special conditions apply, please contact us before booking.
Gift Certificates are available as a pre booked stay for specific dates.
They can only be booked directly with Arcadia Cottages, by phone or email and not through any third party or on-line booking service.
They can only be used by the recipients of the certificate and cannot be amended, transferred or refunded (in part of full) or redeemable for cash.
Gift Certificates are not available on Specials.
Smoking & Incense
Smoke from cigarettes or cigars or from a smoking pipe or from the burning of incense is not permitted inside any building at Arcadia. If a room is contaminated by smoke or there is evidence of smoking in a room you will be liable for an additional charge, which will equate to the sum of the following:
- The daily tariff for the period that the room or cottage is unavailable for other guests due to the effects of smoke contamination and damage.
- The cost of finding alternative accommodation for subsequent guests as a result of the cottage being unavailable.
- The cost of cleaning, repairing or replacing any item damaged by the affects of smoking or the burning of incense. This may include the cost of additional cleaning, laundering of drapes or other fabrics and the replacement of damaged items.
Minimum charge for smoke contamination of cottage is $200.
The lighting of candles is not permitted inside any building owned or managed by Arcadia Cottages.
We have had several instances in which their use has resulted in fires, damage to surfaces and fabrics from flames, smoke and melted wax. Table lamps and dimmer switches have been provided for mood lighting.
If there is damage as a result of the burning of candles or there is evidence of burning candles in a room you will be liable for an additional charge, which will equate to the sum of the following:
- The daily tariff for the period that the room or cottage is unavailable for other guests.
- The cost of finding alternative accommodation for subsequent guests as a result of the damage.
- The cost of repairing or replacing any damaged item or surface. This may include the cost of additional cleaning, laundering or the replacement of damaged items.Minimum charge for burning of candles is $200.
Check In and Check Out
Check In is from 2.30pm to 8pm. A later check in can be accommodated by prior arrangement. An after hours check in fee of $30 per hour after 8pm may apply.
Check Out time is by 12 noon unless otherwise stated. A late check out is not available unless confirmed in writing. An unapproved late check-out will incur the following penalty charges. Up to Half hour $50, half to one hour $100, over 1-hour full days tariff. All specials have an 10am check out.
Bushfire or Other Emergencies
Arcadia Cottages will accept a cancellation by you for days with an actual or predicted Fire Danger Index (FDI) of 75 or above (‘Code Red’ or ‘Extreme’) for postcode 3788 (Ref. www.weatherzone.com.au). You must notify us of your intention to cancel stating that this is your reason for cancelling and it must be acknowledged by us. Under these circumstances we will refund in full any deposits already paid by you for that unused accommodation.
We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for public safety or because of an inability to operate due to circumstances beyond our control. This may include epidemics, significant bush fire danger, road closures, an extended power or gas outage or damage to your booked accommodation due to storms or other circumstances. In this instance we will give you as much notice as possible and provide you with assistance in securing alternative accommodation. We will refund in full any deposits already paid by you for that unused accommodation.
Currency of Information
Information on this website may be altered by us at any time without notice.