We have implemented the following additional protocols to provide you with peace of mind when planning your stay with us. These protocols are part of our COVID SAFE PLAN and are a mandatory condition of your booking with us.
In addition to our normal occupancy restrictions, the following applies. If you have been overseas in the last 14 days or if you have tested positive for the virus or if you have any COVID-19 symptoms (cough, fever or tiredness) you should not be travelling and you will be refused entry and your booking treated as a ‘cancellation after arrival’.
At Check In:
To maintain social distancing, we ask guests to call ahead to schedule a check in time.
While at reception you will need to wear a mask, use hand sanitiser before proceeding and maintain the required social distancing. All guests are required to complete a COVID-19 Declaration.
Social distancing and increased cleaning practices has extended the time required to fully service the cottages between guests. Until further notice our Check Out time is 11am or 10am for all specials or discounted bookings.
If required for contact tracing purposes, the information provided to us as part of our normal booking and registration process may be provided to the Department of Health and Human Services for up to 28 days after your stay.
Cancellation and Transfers:
For bookings affected by travel restrictions because of the COVID-19 pandemic you may change your dates without penalty and apply any monies already paid to the new booking.
Any changes of accommodation dates will be subject to availability. Any rate differences, minimum night stays or booking restrictions will apply.
Before booking we encourage all travellers to check our cancellation policies and take out travel insurance.
For guests who have booked through a third party (travel agent, online booking platform or any other third-party booking platforms), please contact your booking provider directly for assistance.
(All of our regular Terms and Conditions still apply – click here to read more)